01About these terms
These Terms of Service apply to your use of 2tonsmetric.com and purchases of music, digital content, merchandise, and services sold directly by 2 Tons Metric ("we," "us," and "our"). Please read them before placing an order. Questions can be sent to contact@2tonsmetric.com.
When you place an order after being presented with these terms, you agree to them and the specific conditions disclosed for that order. If you do not agree, do not complete the purchase. Acceptance of sales terms is separate from any consent needed for optional marketing or tracking.
The listing, quote, checkout, or written service agreement identifies what you are buying and any specific conditions. An agreed written service agreement or clearly disclosed order specific term takes priority over these general terms if they conflict, except where applicable law requires otherwise.
Purchases made from a separate retailer or platform, including streaming and music services linked from our site, are governed by that seller’s purchase terms. A link does not make us the seller of that transaction.
02Orders, prices, and payments
You must be at least 18, or the age of legal majority where you live, to place an order or enter a service agreement. You must be authorized to use the payment method and provide accurate contact, billing, and delivery details.
The listing or checkout states the price, currency, available payment methods, and any applicable shipping charges or taxes before payment. A custom service quote describes any deposit, installment, or payment deadline. Do not assume that a deposit buys ownership of work or includes additional deliverables.
For purchases through an outside payment provider, that provider processes payment under its terms. Do not send card details by email or through our contact form. A payment receipt may acknowledge submission without confirming that a custom project has been accepted.
We may decline or cancel an order for unavailable items, a material listing or price error, suspected fraud, or a request we cannot fulfill. We will notify you and refund any amount charged for an order we cancel and do not fulfill. We will not charge a corrected higher price without your agreement.
03Music and digital products
Digital products may include music, artwork, videos, books, or other downloadable content. The listing describes the included files, formats, delivery method, and any compatibility or access requirements. Check those details before buying. Delivery is by the method and within the time stated in the listing or order confirmation; custom files follow the agreed project schedule.
Unless a listing or separate written license says otherwise, a digital purchase provides permission for your personal, noncommercial use. It does not transfer copyright, ownership of a recording or composition, publishing rights, or permission to resell, redistribute, publicly upload, synchronize with a video, or commercially exploit the content. Uses permitted by law remain permitted. Contact us for licensing questions.
Keep your receipt and save a backup of delivered files. Access to a delivery link is not a promise of permanent hosting. If a file is missing, corrupted, or different from what was described, contact us for assistance under the refund policy below.
04Merchandise and shipping
Physical products, available destinations, shipping charges, and estimated dispatch or delivery times are described in the listing or checkout. A stated dispatch date is the date an item is expected to ship, not necessarily the arrival date. Preorder and custom production estimates should be reviewed before purchase.
For physical merchandise, we will ship within the stated shipment time. If no shipment time is stated, we will ship within 30 days after receiving a properly completed order. If we cannot ship on time, we will notify you, provide a revised estimate when available, and offer the choice to agree to the delay or cancel for a full refund of the unshipped items and related charges. If required consent is not received, we will cancel and refund as required by law.
Please check your shipping address before payment and contact us promptly about a correction, missing delivery, or damage. If international shipping is offered, the checkout will state whether import charges are included; charges excluded there may be collected by the destination country or carrier.
05Creative and custom services
Before work starts, the listing or written quote should identify the scope, deliverables, price, payment schedule, estimated timing, included revisions, and intended usage rights. Services may include music, visual, design, production, or other creative work expressly offered by us. Additional revisions or changes in scope require an agreed price and schedule.
You are responsible for supplying timely instructions, feedback, and materials you have permission to use. Delays in receiving them may affect the schedule; we will communicate a revised timeline where needed. Supplying material gives us permission to use it only as needed to perform the agreed service. It does not transfer ownership of your preexisting material.
Ownership and licensing of custom deliverables follow the written agreement. Source files, project files, stems, exclusive rights, copyright assignments, and commercial licenses are included only when expressly stated. Any agreed transfer or license takes effect after the required payment unless the agreement says otherwise.
Unless expressly promised in a written agreement, creative services do not guarantee particular stream counts, sales, audience growth, monetization, placement, or approval by a platform. Any use of your project in our public portfolio must be agreed with you.
06Returns, cancellations, and refunds
To request help, email contact@2tonsmetric.com with the order number, the email used to buy, and a description of the issue. For a damaged or incorrect physical item, include a photograph if practical. Do not send a return before contacting us for the correct return instructions and address.
| Purchase | Return or cancellation policy |
|---|---|
| Standard merchandise | Request a return within 14 days after delivery for an unused item in its original condition. For a change of mind, you pay return shipping and original shipping is not refundable, unless the listing or applicable law says otherwise. We refund the item price after receiving and inspecting the return. |
| Custom or personalized goods | Change of mind returns are not offered for items made or personalized to your order once production has begun, where permitted by law. The listing must identify an item as custom or personalized before you buy. This does not exclude remedies for faulty, damaged, or incorrectly supplied goods. |
| Digital downloads | Change of mind refunds are not offered after a file has been delivered or made available, where permitted by law. If delivery fails or a file is defective or materially different from the description, we will help restore access or correct the issue and provide an appropriate refund if it cannot be resolved, subject to your legal rights. |
| Services and custom digital work | Contact us as soon as you need to cancel. Unless a different lawful cancellation policy was clearly agreed before payment, charges cover only work already completed at the agreed price and unavoidable project expenses approved by you. Any remaining prepaid balance is refunded. A deposit is not automatically nonrefundable. |
| Damaged, faulty, or incorrect items | Contact us promptly so we can arrange a suitable correction, replacement, or refund. We cover reasonable return costs for an error or defect for which we are responsible. The 14 day change of mind window does not limit statutory rights for faulty goods. |
| Duplicate charges or seller cancellation | Verified duplicate charges are refunded. If we cancel an unfulfilled order, we refund the amount paid for it. For a partly completed service, any agreed charges for conforming work already delivered must be explained; amounts for unperformed work are refunded. |
Approved refunds are sent to the original payment method unless another lawful arrangement is agreed. We initiate them promptly and within any legally required deadline. Your payment provider may take additional time to post the credit.
Your legal rights come first. Nothing here removes mandatory cancellation, withdrawal, warranty, refund, or other consumer rights. Where the law requires separate express consent and acknowledgment before immediate digital delivery or early service performance affects a withdrawal right, those steps must occur at checkout or in the service agreement. Merely reading these terms does not supply that consent.
07Creative content and intellectual property
Music, text, artwork, characters, logos, videos, and other material may be protected by intellectual property rights belonging to us, artists, licensors, or other rights holders. We reserve rights to the extent we own or are authorized to exercise them. A website visit or purchase does not transfer those rights except as expressly licensed or permitted by law.
Some projects use human direction together with AI assisted creative tools. Sable Renoux is a fictional artist and story world. Project descriptions and any service agreement explain relevant creative details. An AI assisted deliverable is not a promise of exclusivity, copyright registration, or a particular legal protection unless expressly agreed and legally available.
You may share links to our pages. Reusing protected recordings, artwork, logos, or other content beyond your license or legal rights requires permission from the appropriate rights holder.
08Acceptable use and outside services
Do not use the website to commit fraud, submit unlawful material, infringe someone else’s rights, impersonate another person, introduce malicious code, disrupt the website, or attempt unauthorized access. We may restrict misuse of the website; doing so does not remove an existing obligation to supply paid goods or services or provide any refund required by law.
Outside websites, embedded players, and platforms are operated by their respective providers. Their availability and terms can change. Our Privacy Policy explains the information practices associated with this website.
09Availability and responsibility
We aim to keep information accurate and the website available, but pages can contain errors or be interrupted. General website content is provided as available. Product descriptions, agreed service commitments, and mandatory legal warranties are not displaced by this statement.
To the extent permitted by applicable law, we are not responsible for indirect or consequential loss resulting from use of the website. Nothing in these terms excludes liability for fraud, intentional misconduct, gross negligence, or any liability that cannot lawfully be limited. These terms do not restrict remedies that consumers have under applicable law.
10Questions, disputes, and changes
Please contact contact@2tonsmetric.com if a problem arises so we can try to resolve it. You retain any right to use a payment dispute process, contact a regulator, or bring a claim in a court available under applicable law. These terms do not require binding arbitration or waive class action rights.
We may update these terms for future use and purchases. The updated date appears at the top. The terms and specific promises agreed when you place an order continue to govern that order unless you agree to a lawful change. If one provision cannot be enforced, the remaining provisions continue to the extent permitted by law.
2 Tons Metric
Orders, returns, licensing, and service questions: contact@2tonsmetric.com
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